Your privacy is very important to us. As a tour operator for lifestyle travel we are aware of the responsibility and a high degree of confidence you place in us. We promise you, therefore, not only that we will not abuse your trust, but that we take your privacy very seriously and will do everything we can to protect it. In recent years we have made some important changes to our systems in order to safeguard your privacy and the confidentiality towards third parties:
- We have, for example, changed our company name to Bluefields , a name that does not reveal your trips booked with.
- On credit card statements only the name Bluefields GmbH will be listed. Also online transfers are made to Bluefields GmbH.
- Our servers are state of the art and are protected by firewalls and virus scanners and constant maintenance.
- All computer systems are kept up to date.
- There are both technical and administrative security procedures in place.
- Only authorized persons have access to your personal data and it is only for the processing of travel services or for the purpose of customer service.
- Although there is no 100 % protection on the Internet, wherever personal data is entered it is secured using SSL encryption
The collection and processing and use of your personal information is in accordance with the provisions of the Federal Data Protection Act (BDSG). Below we would like to inform you what information we need desde you and how we process the information.
1. Personal Data
Personal data are information regarding your personal or factual circumstances by which a conclusion on your identity is possible. A recording of the data is done when you enter it on our website, send it to us via e-mail or by telephone. We store personal data only when necessary for quotation or booking process.
Personal data we store: Your first and last name, your address, your telephone and / or fax number, your e-mail address and your date of birth when you book a flight, rent a car or want to purchase travel insurance. If you have accepted a commitment by an express declaration desde other travelers we also store their first and last names, as well as their date of birth when you book a flight, rent a car or want to purchase travel insurance.
2. What we do with your personal data
Your data will be used by us for the preparation of quotations, invoices and travel documents. Furthermore, we will share your data with hotels, airlines, credit card companies and other service providers who have been instructed by you or us with conclusion of your travel arrangements. We assure you that we will transmit your data only to third parties known to us and for the necessary performance. Furthermore, we transmit only the data necessary for the execution of the service.
3. Disclosure of your personal data
According to American law, travel booking data, called Passengers Name Record (PNR), is to be transmitted by airlines to the U.S. Department of Homeland Security (DHS ) prior to travel. This applies to all flights to, desde or via the USA. This data is used primarily to combat terrorism and other serious crimes. This data may be compared with other data. The PNR's are stored for three years and six months and may be shared with other authorities. The data desde your passport, the Advanced Passenger Information (API), is also stored. A detailed explanation of the use of your data can be found in the Decision 2004/535/EC of the European Commission.
4. Other services where we request information about you
When visiting our website, you must sign up for certain services (forum, reviews, travel reports, etc.) to utilize these offers. When you log in to other services on our website, we ask for information such as last name, first name, and e-mail address. You are free to use a fictional name for these services. If we ask you for further information in our forms, such information is voluntary and always marked as such.
5. Google Analytics
To allow better features on our site, we may place one or more cookies in your internet browser.
7. Links to our websites
We may place links to other websites on our website. However, it may be that these websites do not have the same data protection rules as we have. Therefore, we are not responsible and have no control over these websites or offers.
8. Uses of our sites services
You are responsible for all content that you upload to our servers. This applies in particular compliancy with the copyright of photographs, text, content and Privacidad Policy. For these purposes, we store the IP address with the uploaded content. By signing-in to certain services on our website, you accept the Terms and Conditions for the use of our website
9. Retention periods and storage duration
Pursuant to § 257 HGB, we are legally obliged to keep records of fiscal and commercial transactions. Only after the retention periods of 6 and 10 years, will the data be deleted by us. You are entitled at any time to receive free information about the information we store about your personal data. Also, you are entitled to revoke the consent you have given us to provide a service at any time. Additionally, you have the right to request the cancellation, suspension or adjustment of your data. Excluded desde the data are of a contrary statutory provision, in particular technical accounting or accounting data.
10. Your consent to this Privacidad Policy
By using our website you consent to this Privacidad Policy, and thus agree to the Terms and Conditions of use for our websites. To withdraw your consent to the use of data and to request the cancellation of access, correction or blocking, send us an email or a fax
This Privacidad Policy is valid desde 26.03.2013. We will inform you if changes to our Privacidad Policy arise. If you have any questions about our Privacidad Policy, you may always send us an email or simply call us.